General Info

How can I recover my password if I forget it?


If you have forgotten your password, you can recover it in the Log-in section. You will receive an email with your new password.


How can I know if I have made my purchase properly?


Once you have made your order, you will receive an email confirming it. If you don’t, contact our customer attention service.


Can I find out what state my order is in?


Yes, you can see the current state of your order in real time. To do so, go to the section “Pedidos realizados” (Orders placed) in your account. If you are not registered, click on the link “Información del pedido” (Information about the order) in the confirmation email.


Can I cancel an article from my order?


Yes. From the shopping basket you can cancel whatever articles you wish as long as you have not sent in your order.


Can I cancel my order?


Yes. You can cancel your order as long as the state it is in permits it. To do so, go to the section “Pedidos realizados” (Orders placed) in your account. If you are not registered, click on the link “Información del pedido” (Information about your order) in the confirmation email and click on cancel.


What must I do if I receive a defective product?


Mimare only sells articles in perfect condition, so if you exceptionally receive a garment with a defect, contact our customer attention service.


What must I do if I receive the wrong article?


If on some occasion you receive an article that you have not ordered by mistake, contact our customer attention service.